All full orders ship throughout the US and Canada using LTL trucking providers. The LTL trucking company that is contracted to deliver your order will contact you directly to arrange a date and time for curbside delivery. All deliveries are made on a pallet and each tile box weighs 35-55 lbs, so please consider assistance in moving boxes at the time of delivery, as the delivery driver must leave the order at the curb only.
Please note, due to Covid-19, LTL carriers have been experiencing some service level delays across the country, so this is an estimated delivery range. The carrier will call you to schedule a delivery date and time once the shipment arrives to their local delivery terminal.
During delivery, all customers are responsible for inspecting their shipments for shortages or damages, and noting those damages with the driver at the time of delivery. Any issues with the delivery must be photographed and noted with the delivery driver on the shipping documentation in order to initiate a claim. Next, please contact Zia Tile as soon as possible, no later than 48 hours after delivery. We will work to replace any items damaged in transit as quickly as possible! Issues identified after the 48 hour time frame are the responsibility of the customer, as carriers will not process claims after that time.
Please include photos and written documentation of any damages when requesting replacements. Please take extra time to ensure that this is done effectively during delivery in order to avoid any costs associated with replacement material for your order. Any missed deliveries or delivery refusals will result in storage and redelivery fees paid to the trucking company.